Tabcorp has provided an update on the major technical issues which impacted its TAB, Keno and Gaming Services operations and systems from around 11:30am AEDT on Saturday 7 November 2020.
Keno retail services were restored yesterday while TAB and Keno digital services have been largely restored from around 3pm AEDT today. TAB continues to work on progressively restoring its call centre and retail operations.
Based on a preliminary assessment, a smoke and likely fire incident at a third-party managed data centre resulted in extensive damage to Tabcorp’s servers and associated infrastructure. This led to technical and systems outages, as well as the closure of TAB retail venues.
Based on a preliminary review of the incident, there is no evidence of any potential cyber security issues or customer data breaches. However, Tabcorp notes that these issues will be urgently reviewed as part of a formal investigation.
“Tabcorp wishes to once again apologise to our customers, the racing industry, venues and other partners for the issues we faced in the delivery of our products and services this weekend,” said Tabcorp’s Managing Director and CEO, David Attenborough.
“We appreciate the patience and understanding of our partners and customers and look forward to once again providing them with Tabcorp’s full gambling entertainment experience.”
