Play Gold Coast Open 2022

Fluc Up Tool Terms and Conditions
Section 12 of General Terms and Conditions

12.1 The Fluc-Up Tool, and any Bets in respect of which Fluc-Up Tool is available, shall be governed by these General Promotional Terms and Conditions, in addition to the Account and Betting Platform Terms of Use and the Betting Rules.

12.2 NEDS may, in its absolute discretion, make the Fluc-Up Tool available to eligible Customers for use in selected markets, events or Bet types.

12.3 The Fluc-Up Tool is not available for use in conjunction with any other Promotional Offer or Promotional Tool.

12.4 The Fluc-Up Tool is only available for single ‘win’ only Bets. The ‘win’ portion of an each-way Bet is not eligible for use with the Fluc-Up Tool.

12.5 The Fluc-Up Tool is not available for use on ‘Multi-Bets’, ‘Exotic Bets’ or ‘Future Bets’ as those terms are defined in the NEDS Betting Rules.

12.5 The maximum eligible Bet that can be used with the Fluc-Up Tool is $500.00

12.6 The Fluc-Up Tool is only available for use on Eligible Australian and New Zealand metropolitan racing events only (thoroughbred gallopers, trotters and greyhounds).

12.7 The Fluc-Up Tool is only available for Bets placed on the Neds Betting Platform (either the desktop version or using the Neds smartphone App) and is not available in respect of Bets placed by telephone.

12.8 The Fluc- Up Tool is only available for use once per race.

12.9 If the Fluc-Up Tool is made available for use in conjunction with your eligible Bet, then:
(a) you will see Fluc-Up Tool button/icon underneath your selection on your ‘Quick Slip’;

(b) Once the Bet on your selection is accepted and appears in your Bet Slip, you will have the option to use the Fluc-Up Tool on your selected runner, by clicking on the ‘Fluc-Up’ button/icon (‘Fluc-Up Request’);

(c) Your Fluc-Up Request must be made within 5 minutes of your Bet being accepted as indicated by the countdown timer displayed next to your selection in your Bet Slip (‘Fluc-Up Activation Period’);

(d) If your Fluc-Up Request is made within the Fluc-Up Activation Period , then if the market odds for your selected runner fluctuates out / upwards at any time during the Fluc-Up Activation Period (in accordance with the market fluctuation data displayed on the Betting Platform), then the odds for your selection will automatically be adjusted to the next highest fluctuating odds for your selection from those which were current when the Bet was placed, so that if your selection is a resulting/winning Bet, and you will be paid out at that next highest fluctuation odds, rather than the lower odds at which the Bet was placed.

12.10 Your Fluc-Up Request will not be deemed to have been approved and processed by NEDS until you receive confirmation in your Bet Statement.

12.11 Once a Fluc-Up Request is made and processed, your Fluc-Up Tool will be deemed to have been consumed, notwithstanding there is no market fluctuation out / upwards in the odds on your selection during the Fluc-Up Activation Period.

12.12 If there is a time out or other intermittent failure of your connection to the NEDS Betting Platform between the time you submit a Fluc-Up Request until when you receive confirmation that the Fluc-Up Request has been accepted or rejected (‘Pending Request’), you may not be able to use the Fluc-Up Tool on another Bet until such confirmation of the Pending Request is displayed in your Bet Statement.

12.13 Each eligible customer will be allocated a fixed number of times they can use the Fluc-Up Tool in each 24 hour period at NEDS’ absolute discretion. The allocated quota of uses of the Fluc-Up Tool will reset at midnight (AEST) each day and any unused quota for that day will expire and will not roll-over to the next day.

12.14 You can only use of the Fluc-Up Tool once per race. The Fluc-Up Tool will be deemed to have been consumed and will not be available for use with any other Bets that day, if there is a time out or other intermittent failure of your connection to the Neds Betting Platform between the time you activate the Fluc-Up Tool for a race to when it is displayed in your Bet Slip as having been applied to your Bet.

12.15 NEDS reserves the right to change, suspend or remove the availability of Fluc-Up Tool at any time.

12.16 NEDS reserves the right to void any Bets placed using the Fluc-Up Tool if there has been an obvious and manifest error by NEDS and/or a breach of any of the Terms and Conditions by the Customer.